Travelers arriving at or departing from the Spirit Airlines MBJ Terminal at Sangster International Airport can avoid unnecessary stress and worry by gathering essential information for their upcoming flight. This preparation will help ensure a smooth journey with minimal obstacles.

This page provides useful details for those preparing for a Spirit Airlines flight, including summaries of key flight-related services and amenities, as well as relevant contact information for the Spirit Airlines office at Sangster International Airport.

Spirit Airlines MBJ Overview

Spirit Airlines Sangster International Airport Terminal Info

Norman Manley International Airport Address Montego Bay, Jamaica
Spirit Airlines Contact No. 855-728-3555

Services Available at Spirit Airlines Sangster International Airport Terminal

  • Ticket Booking and Cancellation
  • Baggage Allowance
  • Airport / Online / Self-service Kiosk Check-in
  • Airport Transfers
  • Unaccompanied Minor Service
  • Duty-Free Allowance
  • In-Flight Meals / Entertainment
  • Missing / Delayed / Lost Luggage
  • Airport Lounges
  • Flight Information / Flight Status
  • Delayed / Canceled Flights
  • Airport Facilities
  • Animal Relief Area
  • Boarding Class Enquiries
  • Valet Parking
  • Airport / Inflight Wifi
  • Free Spirit®

Know more about Spirit Airline PBI Terminal

Booking Tickets

Travelers needing help with flight bookings are encouraged to visit the Spirit Airlines office at Sangster International Airport Terminal. This office is staffed with trained professionals ready to provide itinerary solutions upon request.

Alternatively, individuals can book their flights directly through the Spirit Airlines website or mobile app.

Managing Bookings at MBJ Terminal

Passengers can seek help from the crew at the Spirit Airlines Sangster International Airport Terminal Office to manage their reservations, including making changes or adding/removing flight-related services. Alternatively, passengers can use the “My Trip” section on the Spirit Airlines website or mobile app to handle their bookings.

Spirit Airlines Cancellation / Refund Policy

Travelers should be aware that the Spirit Airlines Montego Bay terminal office cannot process requests for cancellations or refunds for tickets purchased through third-party travel agents, agencies, or websites. All cancellations and refunds are governed by the Spirit Airlines Cancellation Policy.

Following are the Cancellation charges:

Cancellation Requested (Prior to Departure) Cancellation Charge
0-6 days from departure $119
7-30 days from departure $99
31-59 days from departure $69
60+ days from departure No Charge

If a ticket is canceled within 24 hours of booking and the flight departure is 7 or more days away, passengers are eligible for a full refund.

For additional information, either call or visit the airline office, or check the Spirit Airlines website.

Check-in at MBJ Terminal

Passengers can check in for their flight at the Spirit Montego Bay terminal counter or use online/mobile check-in, available from 24 hours up to 60 minutes before departure through the Spirit Airlines mobile app or website.

For further assistance with check-in, contact the airline’s office or call the customer service number.

Tracking Spirit Airlines Flight Status

Spirit’s website offers passengers the option to check flight status at www.spirit.com/flight-status. Flight status can also be checked through the airline’s mobile app. Alternatively, you may call or visit the airline’s office to verify flight status.

Spirit Airlines Lost / Delayed and Damaged Baggages at MBJ Terminal

If a passenger encounters issues with damaged, lost, or delayed luggage, they should promptly contact Spirit’s representative at the baggage service office or baggage claim area. For domestic flights, file an incident report within 4 hours of arriving at the destination airport. For international flights, file the report within 21 days of arrival.

Passengers may be eligible for reimbursements or compensation according to Spirit Airlines’ policies.

For further details, passengers can visit the airline’s website or contact the Spirit Airlines Sangster International Airport Terminal Office to speak with a representative.

Pets Policy on Spirit Airlines at MBJ Airport

On Spirit Airlines international flights, only service dogs are allowed in the passenger cabin; pets and animal companions are not permitted. For domestic flights, Spirit Airlines permits household dogs, cats, rabbits, and birds, subject to their Pet Policy.

For additional details or to make pet travel reservations, please contact the Spirit Airlines office at Sangster International Airport Terminal.

Wi-Fi by Spirit Airlines

Passengers can connect to Wi-Fi on most of the Spirit Airlines flights. Wi-Fi packs can be purchased after boarding, with streaming packs starting at $5.99 and browsing packs starting at $2.99.

For assistance with onboard Wi-Fi and other flight-related services or amenities, please reach out to the Spirit Airlines Montego Bay terminal office.

Lounge Access

Spirit Airlines does not operate any airport lounges, so passengers will need to use other lounges available within the airport.

Passengers can ask the staff at the Spirit Airlines Sangster International Airport Terminal office for information on the terms and conditions for accessing and using airport lounges.

Car Rental Service at MBJ Airport

Travelers can seek guidance from the Spirit Airlines office team to rent a car or ask the airport staff for directions to the Rental Car Center.

Location of Spirit Airlines MBJ Sangster International Airport on Map 

Frequently Asked Questions

What terminal does Spirit Airlines use at MBJ airport?

Spirit Airlines operates from Terminal 1 at Norman Manley International Airport.

How do I get in touch with Spirit Airlines at Norman Manley International Airport Terminal?

Call Spirit Airlines at 855-728-3555.

Does Spirit Airlines allow pets?

Yes, Spirit Airlines permits pets on domestic flights and allows only service dogs on international flights.

Does Spirit Airlines offer Wi-Fi?

Yes, most Spirit Airlines aircraft are equipped with Wi-Fi.

Where do Spirit Airlines flights arrive at MBJ?

Spirit Airlines lands at Terminal 1 of Norman Manley International Airport.

Where do Spirit Airlines flights depart from at MBJ?

Spirit Airlines departs from Terminal 1 at Sangster International Airport.