Those preparing for a Spirit Airlines flight may find this page useful. It provides the relevant address and phone number for the PBI Terminal, along with an overview of important flight-related services and amenities.
Spirit Airlines PBI Terminal’s Overview
| Airport Name | Palm Beach International Airport |
| Airport Name Address | 1000 James L Turnage Blvd, West Palm Beach, FL 33415, US |
| Spirit Airlines Contact Number | 855-728-3555 |
| IATA Code | NK |
| ICAO Code | NKS |
| Ticket Counter Hours | 24*7 |
| Terminal Name | Concourse C |
| Website | www.spirit.com |
| YouTube | www.youtube.com/@spiritairlines |
| twitter.com/SpiritAirlines | |
| www.facebook.com/SpiritAirlines | |
| www.instagram.com/spiritairlines/ |
Departure of Spirit Airlines at PBI Terminal
At PBI Terminal, Spirit Airlines departs from Concourse C. Passengers must follow specific mandatory procedures, detailed in this content, to be eligible for departure after landing at Palm Beach International Airport (PBI). Adhering to these procedures will ensure a smooth transition from the aircraft. After clearing security, passengers should proceed to Concourse C to locate their Spirit Airlines gate.
Rules for Boarding and Departing on Spirit Airlines at PBI Terminal
Upon arrival at PBI Terminal, passengers flying with Spirit Airlines must complete the following steps to be eligible for departure:
- Arrive at Concourse C: Spirit Airlines handles its departures from Concourse C throughout the PBI Terminal.
- Check-In: If you haven’t checked in online, go to the Spirit Airlines ticket counters in Concourse C to check in and get your boarding pass.
- Baggage Drop-Off: Drop off your checked luggage at the Spirit Airlines ticket counters or Bag Drop at least 45 minutes before your scheduled domestic departure (60 minutes for international flights).
- Security Screening: After checking in, proceed to the security screening checkpoint in Spirit Airlines’ Concourse C.
- Boarding Pass: Have your boarding pass ready to show at the security check.
- Proceed to Gate: After passing through security, head to your departure gate in Concourse C.
- Be at Gate: Arrive at your gate at least 15 minutes before the scheduled departure time for domestic flights (30 minutes for international flights) and be prepared to board.
Arrival of Spirit Airlines at PBI Terminal
When flying with Spirit Airlines, passengers will disembark the plane and proceed into Spirit Airlines PBI Concourse C. For international flights, passengers will go through immigration and customs after disembarking. Once that process is complete, travelers will retrieve their checked bags from Concourse C’s baggage claim area. After collecting their bags and passing through customs, passengers can use ground transportation options such as taxis, ride-sharing services, shuttles, or public transportation from the terminal.
Procedures that passengers must follow upon flight arrival at Palm Beach International Airport
Spirit Airlines travelers arriving at PBI can efficiently complete the required arrival procedures in Concourse C before exiting the airport by following the instructions below.
- Disembark Aircraft: After the plane lands, passengers will exit and proceed into Concourse C.
- Customs & Immigration: In Concourse C, travelers arriving on international flights will go through immigration and customs.
- Baggage Claim: Passengers will retrieve their checked bags from the baggage claim area in Concourse C.
- Exit Terminal: After clearing customs and collecting their bags, travelers can leave the terminal and use taxis, ride-sharing services, shuttles, or public transportation to reach their destination.
Destinations of Spirit Airlines from PBI Terminal
- Detroit, MI (DTW)
- Baltimore/Washington D.C. (BWI)
- Atlantic City, NJ (ACY)
- Boston, MA (BOS)
- Chicago – O’Hare, IL (ORD)
- New Orleans, LA (MSY)
- Fort Lauderdale, FL (FLL)
- Indianapolis, IN (IND)
- Dallas/Fort Worth, TX (DFW)
- Las Vegas, NV (LAS)
- Charlotte, NC (CLT)
- Houston – Intercontinental, TX (IAH)
- San Juan, Puerto Rico (SJU)
Services and Facilities Available at PBI Terminal
- Airport Transfers
- Airport / Inflight Wifi
- Ticket Booking and Cancellation
- Animal Relief Area
- Flight Information / Flight StaTPA
- Airport / Online / Self-service Kiosk Check-in
- Delayed / Canceled Flights
- Unaccompanied Minor Service
- In-Flight Meals / Entertainment
- Airport Lounges
- Airport Facilities
- Boarding Class Enquiries
- Baggage Allowance
- Valet Parking
- Missing / Delayed / Lost Luggage
- Duty-Free Allowance
Booking Air Ticket
Travelers who need help with booking flights are encouraged to visit the Spirit Airlines office at Palm Beach International Airport Terminal.
Flight Cancellation Policy
Travelers should be aware that the Spirit Airlines terminal office at Palm Beach will not process requests for refunds or cancellations for tickets purchased through unaffiliated websites or travel agencies. All refunds and cancellations are governed by the Spirit Airlines Cancellation Policy.
Check-in at PBI Terminal
Passengers can alternatively check in online using a mobile device or the Spirit Airlines website and app. Online check-in is available from 24 hours up to 60 minutes before flight departure. Alternatively, passengers can check in at the Spirit Airlines counter at the Palm Beach terminal.
Call the customer service number or contact the airline’s office if you need additional assistance with check-in.
Duty-Free Shops at PBI Terminal
- The PBI Terminal features duty-free stores.
- At the Spirit Airlines PBI Terminal, you’ll find two duty-free stores: Palm Beach Duty Free and Tampa International Airport Duty Free Shop.
- Customers can browse online and pick up their purchases at these duty-free stores.
- The duty-free stores at Spirit Airlines PBI Terminal offer a wide range of products, including food, cosmetics, alcohol and spirits, and perfume.
Spirit Airlines Lost / Damaged and Delayed Baggages
- Passengers should immediately contact Spirit’s representative at the baggage service office or baggage claim area if they encounter any issues with damaged, lost, or delayed luggage. For domestic flights, incident reports must be filed within four hours of arrival at the destination airport, and for international flights, within twenty-one days. According to Spirit Airlines’ policies, passengers may be eligible for reimbursements or other benefits.
- For more information, passengers can contact Spirit Airlines’ representative at the terminal office at Spirit Airlines PBI Terminal or visit the airline’s website for further details.
Pet Services
- On Spirit Airlines’ international flights, the passenger cabin is reserved exclusively for service dogs; pets and other animal companions are not permitted. For domestic routes, Spirit Airlines’ pet policy allows household dogs, cats, rabbits, and birds.
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Contact the Spirit Airlines PBI Terminal office for more information or to book pet-friendly travel arrangements.
Lounge Access at PBI Terminal
Since Spirit Airlines does not operate its own airport lounges, customers will need to use other lounges available at the airport. Travelers who wish to learn about the terms and conditions for lounge access and usage can inquire with the staff members at the Spirit Airlines PBI Terminal.
Information Desk at PBI Terminal
- In the Main Terminal of PBI, the Information Desk is staffed with personnel who can assist travelers with directions, flight information, and other inquiries.
- The Information Desk and information boards are located on the second and third floors of PBI’s Main Terminal.
- The Information Desk serves as a central resource for travelers at Spirit Airlines PBI Terminal, providing advice, crisis support, and other services to ensure a hassle-free travel experience.
Dining Option at PBI Terminal
Travelers have a variety of dining options to choose from at PBI Terminal. The airport features an extensive food court, over forty excellent restaurants and eateries located throughout the concourses, and a unique program called ‘PBI To Go’ that enhances dining during the flight.
Facilities for Disabled Passengers
Sunflower Lanyard Program
PBI has introduced the Sunflower Lanyard Program for Hidden Disabilities to better identify and support passengers with invisible conditions such as autism. Airport employees are trained to assist passengers wearing the sunflower lanyard or sticker. Passengers can request a complimentary sunflower lanyard or sticker at the Guest Services information kiosk in the Main Terminal.
Wheelchair Assistance
PBI provides wheelchair assistance through a team of contracted workers, helping passengers from the curb to the gate. The airport has also recently tested a new electric wheelchair service called Whill, offering users enhanced freedom and flexibility.
Other Accessibility Features
The Spirit Airlines PBI Terminal now features larger, more accessible restrooms with smoother tile flooring. The airport welcomes service animals and has added new pet relief areas. For major events like the National Veterans Wheelchair Games, PBI has collaborated with disability organizations to ensure appropriate accommodations.
Know more about Spirit Airlines MDE Terminal
Location of Spirit Airlines PBI Palm Beach International Airport on Map
Frequently Asked Questions
Spirit Airlines operates from Concourse C at PBI.
Spirit Airlines operates from Concourse C at Palm Beach International Airport.
Spirit Airlines arrivals are managed at Concourse C at PBI.
Spirit Airlines departures are managed at Concourse C at PBI.
