United Airlines LIS Terminal

United Airlines operates as the main hub at Lisbon Portela Airport, providing top-notch amenities to ensure a high-quality experience for international travelers. Additionally, the United Airlines LIS Terminal offers last-minute services to enhance the travel experience.

In this post, we will detail the services available at Lisbon Portela Airport and provide essential information to help you navigate smoothly.

United Airlines LIS Terminal- Lisbon Portela Airport Overview

Which terminal does United Airlines use at Lisbon Portela Airport?

United Airlines operates out of Terminal 1 at Lisbon Portela Airport, handling both departures and arrivals. The check-in counter at Terminal 1 opens 3 hours before your scheduled departure.

The customer support desk is available daily from 4:00 AM to 10:00 PM. Ground staff are on hand to assist with flight inquiries or manage existing bookings. The terminal offers comfortable amenities, shopping, and dining options for a convenient travel experience.

United Airlines Departure Terminal at LIS Airport

United Airlines flights depart from Terminal 1 at Lisbon Portela Airport. For international flights, baggage must be checked in 3 hours before departure. Passengers with pets, those requiring accessible services, or unaccompanied minors must complete check-in at Terminal 1.

Ensure you arrive before the cut-off time: 60 minutes for international flights and 45 minutes for domestic flights. The ticket counter in Terminal 1 also assists with last-minute ticket purchases.

United Airlines Arrival Terminal at LIS Airport

United Airlines flights arrive at Terminal 1 at Lisbon Portela Airport. Upon arrival, passengers must pass through the following checkpoints:

– Immigration: CBP officers will check your passport and travel documents, which can take 25-30 minutes.
– Customs: Declare regulated items or special baggage at customs, and complete any necessary forms.
– Baggage Claim: After clearing immigration and customs, proceed to the baggage claim area and follow the signage to your designated carousel.

Lost and Found for United Airlines Passengers at LIS Airport

If your baggage is delayed or missing, follow these steps to report it:

– Visit the UA baggage service team at Terminal 1.
– Provide your baggage claim tag and travel documents.
– Complete the Baggage Claim form and obtain a reference number.
– Track your complaint status using the United Airlines app.

For passengers who have left the airport, you can contact the Baggage Recovery Team at 1-800-335-2247 (International 1-281-821-3526). Delayed baggage reports for flights within the US or to/from Guam, Puerto Rico, and the U.S. Virgin Islands must be filed within 24 hours. If your baggage is not received within 5 days, file a lost baggage claim and request reimbursement for essential items, which will be deducted from any compensation if the baggage is deemed lost.

For severely damaged baggage, report to the United Airlines counter at Terminal 1. The airline will evaluate the damage and offer compensation if appropriate. Compensation does not cover existing damage, poor luggage quality, or normal wear and tear.

Facilities and Amenities at United Airlines LIS Terminal

Terminal 1 at Lisbon Portela Airport offers a range of services and facilities for travelers:

– Wi-Fi
– ATMs
– Bicycle Lockers
– Courtesy Phones
– CLEAR ID
– Global Entry
– Lactation Rooms
– Luggage Carts by Smarte Carte
– PPE Vending Machines by Prepango
– Prepaid Debit Card by Ready Credit Corporation
– Shoeshine by The Classic Shine
– Vending Machines by Canteen LIS
– Security Assistance
– Baggage Check and Claim
– Portable Charging by Fuel Rod

Location of Lisbon Portela Airport LIS Terminal

FAQs