passengers flying out of Sun Country Airlines STS Terminal should make their way towards Terminal 1. to ensure a smooth departure since the terminal is equipped with top-of-the-line amenities. Additionally, the arrival terminal at STS has modern amenities that ensure passengers enjoy an effortless journey.
Here is a complete guide to all the modern amenities and services on the Sun Country Airlines STS Terminal as well as other vital information that passengers need to navigate the airport.
Overview of Sun Country Airlines STS Terminal – Charles M. Schulz-Sonoma County Airport
| Airport Name | Charles M. Schulz-Sonoma County Airport |
| Airport Codes | STS |
| IATA Code | SY |
| Airline Code | 337 |
| Address | US, 2200 Airport Blvd, Santa Rosa, CA 95403 |
| Contact Number | 1-651-905-2737 |
| Allegiant Airlines Terminal STS | Terminal 1 |
| Arrival Terminal | Terminal 1 |
| Departure Terminal | Terminal 1 |
Which Terminal is Sun Country Airlines in at Charles M. Schulz–Sonoma County Airport (STS)?
Sun Country Airlines operates from Terminal 1 located at Lost Angeles International Airport ( STS). Sun Country Airlines STS Terminal Sun Country Airlines STS Terminal is designed to display clearly-marked signs and friendly ground staff who can help you navigate.
STS Terminal 1 features multiple lounges, numerous food and dining options, as well as amenities like a play area for children, a child’s area, a nursing suite, bathroom for families, and wheelchair services that will enhance passengers’ experience of boarding.
Note the following suggestions in order to use Terminal 1 effortlessly:
- Register at self-service kiosks and save time.
- Make use of this Terminal 1 map to find the check-in and gates for boarding.
- Make sure you arrive at least two hours prior to departure time, so you have plenty of time to check in and baggage drop, go through security screening, and locate the gate to board.
Sun Country Departure Terminal STS
Sun Country flight departs from Terminal 1 at Charles M. Schulz-Sonoma County Airport (STS).
Passengers who need to complete the check-in process must be present two hours prior to the scheduled departure time. There are several check-in counters situated in Terminal 1’s main ticketing zone.
Passengers with special requirements must be issued a boarding card on arrival at airport.
Once you have completed the check-in process, you must submit your bags and take note of the baggage tags that you have received for your bags.
Make sure you have your passport and other travel documents in case you are heading towards the security screening zone.
You could be required to take the contents of your carry-on bags to allow for further screening.
There are a variety of screening counters located at Sun Country Airlines STS Terminal which will speed up the process and guarantee an efficient clearing.
After completing security, go to the gate you have designated for departure according to your boarder’s pass.
If you’re wait that is longer than normal you can use the free WiFi or seats that can be reSTSed. There’s many dining and shopping alternatives to keep you entertained on a long flight.
Sun Country Arrival Terminal STS
Sun Country Airlines flights arrive at Terminal 1, Charles M. Schulz–Sonoma County Airport (STS). For international travel, complete customs and immigration here. After customs, collect your luggage and report regulated items. Use the Mobile Passport Control app for faster processing. Terminal 1 also offers car rentals, hotel bookings, tourist information, ATMs, and currency exchange.
Sun Country Airlines Delayed or Damaged Baggage Service at STS Airport
Travelers who have issues having damaged, delayed or lost luggage are able to seek help through the designated Lost and Found counter at Sun Country Airlines STS Terminal.
The affected baggage to an Sun Country Airlines representative at Terminal 1.
Delay baggage The airline issues passengers with a file ID, which can be used to verify whether the baggage claim is in the process through the airlines Baggage Portal. The passengers must report the delayed baggage within four hours of arriving in STS Terminal 1. If traveling internationally the report of delayed baggage must be submitted within 21 days of the date of arrival.
Bags damaged If you wish to report any damages to your luggage, bring your luggage into the baggage claims location and present it to the representative of the airline. Next,
- The executive will review the damage and determine the claim.
- When you have submitted your claim, you’ll receive a file ID that can be used to monitor the progress of your claim.
Report lost items onboard passengers who have lost their belongings onboard must call an airline’s Lost and Found counter or just call the executive of the airline at +1-866-289-973.
Report lost items on the Airport Passengers who’ve lost their things at airports need to make contact with TSA officials or go to their TSA website.
Travel Services Provided by Sun Country Airlines at STS Airport Terminal
- Cancelling or changing the reservation passengers are able to request a flight cancellation or change in the terminal. The request must be made at least 60 minutes prior to the departure time. A penalty for airlines could be imposed.
- redeem Sun Country flight voucher Give your flight voucher’s 17-digit number to the employees of the airline at the Sun Country Airlines STS Terminal. The voucher can be used to pay for seating, upgraded flights as well as pay for flight modifications.
- Last-minute purchase of flights Sun Country offers last-minute flight purchase Sun Country offers last-minute tickets at discounted rates to flights in those within the US only. International travel isn’t available in the last minute. The ticket counter is open 3 hours prior to departure.
- Check-in at the airport Check-in with self-service kiosk is located in Terminal 1 where passengers can receive boarding passes as well as submit bags. They can also request a seat choice 60 minutes before departure.
- TSA Precheck TSA Precheck – The speedy security screening process is available at STS where those who have been pre-approved are not required to take off their belts, shoes laptops, belts, or 3-1-1 compliant liquids.
- Travelling with children Travelers with babies can gate-check strollers at no cost. Seats are available to all passengers to be seated in the same seat in the same route. The airline will try to offer the guarantee of a seat (at at least one seat) to children travelling with adult passengers.
- Travelling with pets Small cats and dogs can be transported on domestic flights in of the US as well as be subjected to a fee of 100 USD per direction. Travelers who travel with service animals must buy an additional seat.
Flight Delay and Cancellation at Sun Country Airlines STS Terminal
Passengers who were denied entry at Sun Country Airlines are entitled to a reimbursement. However the passengers have the right to compensation subject to the following conditions:
- In compliance with requirements of the airlines ticketing system, check-in and baggage restrictions.
- When the flight has been cancelled.
- If the flight has a smaller capacity, with 60 seats or less.
- Passengers who do not receive another flight.
Below is a brief overview of the amount paid to Sun Country Airlines passengers traveling within the United States:
| Arrival Delay | Compensation |
|---|---|
| 0 to 1 hour arrival delay | There is no compensation if the alternative flight is scheduled to arrive within one hour of the original flight’s time of arrival. |
| 1 to 2 hours delay in arrival | 200 percent of the fare or 775 USD or |
| more than two Hours delay to arrive | 40% of cost or the maximum amount of 1,550 USD |
When traveling internationally, compensation for the trip is:
| Arrival Delay | Compensation |
|---|---|
| 1 hour to 0 hour arrival delay | There is no compensation if the alternative flight is scheduled to arrive within one hour of the flight’s scheduled arrival time. |
| From 1 – 4 hours delay in arrival | 200 percent of the fare or up to 775 USD |
| Over 4 hours delay in arrival | 40 percent of cost or the maximum amount of 1,550 USD |
Shopping and Dining Options at Sun Country Airlines STS Terminal
Before taking off, why not enjoy some shopping in the Sun Country Airlines STS Terminal? Terminal 1’s shopping arcade has various boutique stores and duty-free stores, such as newsstands, where passengers can buy travel necessities as well as other items of a high-end.
Facilities and Amenities at Sun Country Airlines STS Terminal
Travelling to or from Sun Country Airlines Charles M. Schulz-Sonoma County Airport Terminal is more than just flight travel. It’s an experience that has been designed with facilities that are designed to provide the convenience and comfort of.
Sun Country Airlines does not have a lounge on its premises however, passengers are able to access to a variety of shared lounges with a free buffet and reSTSation is available to members for a nominal cost.
Additionally Terminal 1 offers amenities such as pet relief areas, kids’ play areas, ATMs as well as currency exchange counters which add a layer of ease to your travel.
- Pet Relief Stations
- Currency Exchange
- Public Art Installations
- Financial Services
- STS Art Program
- Medical and First Aid
- ATMs
- Pets Unstressing Passengers (PUP)
- Traveler Guides & Tips
- Airport Police
- Automated External Defibrillators
- Lost and Found
Map For Sun Country Airlines Terminal Charles M. Schulz-Sonoma County Airport (STS)
Contact Sun Country Airlines STS Terminal
Be aware of any new developments to flights is essential because you have to stay regularly in contact with the representative of the airline on Sun Country Airlines Charles M. Schulz-Sonoma County Airport Terminal. Check out the table below that provides the number as well as the social media addresses where you can get in touch with directly:
| https://x.com/suncountryair | |
| https://www.facebook.com/suncountryair | |
| https://www.instagram.com/suncountryair/ | |
| Phone Number | 651-905-2737 |
As soon as you arrive at your first step into the Sun Country Airlines STS Terminal the airline will provide you with unlimited customer service along with amenities that provide convenience, comfort as well as peace of mind. Terminal 1 stands for stress-free travel with services that extend starting with check-in and baggage handling, as well as assistance with boarding. Additionally, the last-minute extra services provided by airlines provide the most satisfying experience any passenger can be sure to.
FAQs
Sun Country Airlines uses Terminal 1 at Charles M. Schulz-Sonoma County Airport, which is also the airport hub for the airline.
Yes, certain facilities enhance the travel experience of passengers. They include shops for retail with free WiFi, a dining space as well as a family restroom. a nursing facility and a 24 hour information desk. The terminal offers plenty of options for ground transportation.
Follow the signs to Terminal 1 at STS International Airport. Once there, follow the signs that is for Sun Country Airlines that will guide you to the checking-in counters as well as baggage management and the security screening area.
