Gathering the necessary information for an upcoming or future flight helps create a plan of action to ensure a smooth trip with minimal hurdles. Travelers arriving at or departing from the Spirit Airlines GUA Terminal can avoid much unnecessary stress and worry.
This page provides helpful details for travelers preparing for a Spirit Airlines flight, including the relevant address and phone number for the GUA Terminal, along with an overview of important flight-related services and amenities.
Spirit Airlines GUA Terminal Important Information
| La Aurora International Airport Address | Ciudad de, 9 Avenida 14-75, Cdad. de Guatemala 00013, Guatemala |
| Terminal Name | Terminal M |
| Spirit Airlines Code | GUA |
| IATA Code | NK |
| ICAO Code | NKS |
| Ticket Counter Hours: | 24*7 |
| Contact Number | 855-728-3555 |
| Website | www.spirit.com |
| YouTube | www.youtube.com/@spiritairlines |
| twitter.com/SpiritAirlines | |
| www.facebook.com/SpiritAirlines | |
| www.instagram.com/spiritairlines/ |
Departure of Spirit Airlines at GUA Terminal
Spirit Airlines departs from Terminal M at GUA Terminal. Passengers must follow specific mandatory procedures, detailed in this content, to be eligible for departure after landing at La Aurora International Airport (GUA). Adhering to these procedures ensures a smooth departure from the aircraft. After clearing security, passengers should proceed to Terminal M to locate their Spirit Airlines gate.
Boarding and Departing Policy on Spirit Airlines at GUA Terminal
After arriving at GUA Terminal, passengers flying with Spirit Airlines should follow these steps to ensure a smooth departure:
- Arrive at Terminal M: Spirit Airlines handles its departures from Terminal M at GUA Terminal.
- Check-In: If you haven’t checked in online, go to the Spirit Airlines ticket counters in Terminal M to check in and get your boarding pass.
- Baggage Drop-Off: Drop off your checked luggage at the Spirit Airlines ticket counters or Bag Drop at least 45 minutes before your scheduled domestic departure (60 minutes for international flights).
- Security Screening: After checking in, proceed to the security screening checkpoint in Terminal M.
- Boarding Pass: Have your boarding pass ready to show at the security check.
- Proceed to Gate: After passing through security, head to your departure gate in Terminal M.
- Be at Gate: Arrive at your gate at least 15 minutes before the scheduled departure time for domestic flights (30 minutes for international flights), and be ready to board.
Arrival of Spirit Airlines at GUA Terminal
When flying with Spirit Airlines, passengers will disembark the plane and proceed to Spirit Airlines GUA Terminal M. For international flights, they will go through immigration and customs after disembarking. Once through customs, travelers should collect any checked bags from the baggage claim area in Terminal M. After retrieving their bags, passengers can use ground transportation options such as taxis, ride-sharing, shuttles, or public transportation.
Procedures That Passengers Must Follow Upon Arrival at La Aurora International Airport:
1. Disembark the Plane: Passengers will exit the aircraft and proceed to Spirit Airlines GUA Terminal M.
2. Immigration and Customs (International Flights): For international flights, passengers must go through immigration and customs after disembarking.
3. Baggage Claim: Retrieve any checked luggage from the baggage claim area in Terminal M.
4. Ground Transportation: After collecting their bags, passengers can use available ground transportation options such as taxis, ride-sharing services, shuttles, or public transportation.
Destinations of Spirit Airlines from La Aurora International Airport
From GUA Terminal, Spirit Airlines operates flights to various destinations. Following is the list of some of the locations Spirit Airlines serves from GUA:
- Detroit, MI (DTW)
- Baltimore/Washington D.C. (BWI)
- Atlantic City, NJ (ACY)
- Boston, MA (BOS)
- Chicago – O’Hare, IL (ORD)
- New Orleans, LA (MSY)
- Fort Lauderdale, FL (FLL)
- Indianapolis, IN (IND)
- Dallas/Fort Worth, TX (DFW)
- Las Vegas, NV (LAS)
- Charlotte, NC (CLT)
- Houston – Intercontinental, TX (IAH)
- San Juan, Puerto Rico (SJU)
- And more destinations across Latin America, United States, and the Caribbean
Services and Amenities Provided by GUA Terminal
Travelers and passengers can request a wide range of flight-related services from the Spirit Airlines Office team:
- Airport Transfers
- Airport / Inflight Wifi
- Ticket Booking and Cancellation
- Animal Relief Area
- Flight Information / Flight StaTPA
- Airport / Online / Self-service Kiosk Check-in
- Delayed / Canceled Flights
- Unaccompanied Minor Service
- In-Flight Meals / Entertainment
- Airport Lounges
- Airport Facilities
- Boarding Class Enquiries
- Baggage Allowance
- Valet Parking
- Missing / Delayed / Lost Luggage
- Duty-Free Allowance
Booking Air Tickets
Travelers seeking help with flight bookings are encouraged to visit the Spirit Airlines office at La Aurora International Airport Terminal. Staffed with qualified professionals, this office can provide itinerary solutions upon request. Alternatively, individuals can book their flights independently through the Spirit Airlines website or mobile application.
Flight Cancellation Policy
Travelers should be aware that the Spirit Airlines terminal office at La Aurora International Airport will not process refund or cancellation requests for tickets purchased through unaffiliated websites or travel agencies. All refunds and cancellations are regulated by the Spirit Airlines Cancellation Policy.
Check-in
Passengers can also check in online via a mobile device or through the Spirit Airlines website and app. Online check-in is available from 24 hours up to 60 minutes before the flight’s departure. Alternatively, passengers may check in at the Spirit La Aurora terminal counter.
For additional assistance with check-in, call the customer service number or contact the airline’s office.
Duty-Free Shops at GUA Terminal
GUA Terminal features duty-free stores, including two options: La Aurora Duty Free and Tampa International Airport (Duty Free Shop).
Shoppers at La Aurora’s duty-free stores can browse online and pick up their purchases at the airport. The duty-free stores at Spirit Airlines GUA Terminal offer a wide range of goods, including food, cosmetics, alcohol and spirits, and perfume.
Spirit Airlines Lost / Damaged / Delayed Baggages
Passengers should contact Spirit’s representative at the baggage service office or baggage claim area immediately if they encounter issues with damaged, lost, or delayed luggage. For domestic flights, incident reports must be filed within four hours of arrival, while for international flights, they must be filed within twenty-one days. Passengers may be eligible for reimbursements or other benefits according to Spirit Airlines’ policies.
For more information, passengers can contact Spirit Airlines’ representative at the GUA Terminal office or visit the airline’s website for further details.
Service for Pets
The passenger cabin on Spirit Airlines’ international flights is reserved exclusively for service dogs; pets and animal companions are not permitted. However, domestic Spirit Airlines routes do allow household dogs, cats, rabbits, and birds, in accordance with Spirit Airlines’ pet policy.
For more information or to book pet-friendly travel arrangements, contact the Spirit Airlines GUA Terminal office.
Lounge Access at GUA Terminal
Since Spirit Airlines does not have its own airport lounges, customers will need to use the other lounges available within the airport. To learn about the terms and conditions for lounge access and usage, travelers can inquire with the staff at the Spirit Airlines GUA Terminal.
Information Desk at GUA Terminal
An Information Desk, staffed with personnel, is available in the Main Terminal of GUA to assist travelers with directions, flight information, and other inquiries. The Information Desk and information boards are located on the second and third floors of GUA’s Main Terminal.
Serving as a central resource, the Information Desk provides advice, crisis support, and other services to ensure a smooth travel experience at Spirit Airlines.
Dining Option at GUA Terminal
Travelers at GUA Terminal can choose from a variety of dining options. The airport boasts an extensive food court, over forty excellent restaurants and eateries located on the concourses, and a unique program called ‘GUA To Go’ that offers dining options for during the flight.
Services for Disabled Passengers at GUA Terminal
To assist travelers with disabilities, GUA offers several services and initiatives:
- Sunflower Lanyard Program: This program helps airport employees identify and support passengers with hidden disabilities, such as autism or other invisible conditions. Passengers can request a complimentary sunflower lanyard or sticker at the Guest Services information kiosk in the Main Terminal.
- Wheelchair Assistance: GUA provides wheelchair assistance from the curb to the gate through hundreds of contracted workers. The airport has also introduced a new electric wheelchair service called Whill, which offers users greater freedom and flexibility.
- Other Accessibility Features: The GUA Terminal now includes larger, more accessible restrooms with smoother tile flooring. The airport accommodates service animals and has recently introduced pet relief areas. Additionally, GUA consults with disability organizations and provides accommodations for significant events, such as the National Veterans Wheelchair Game
List of all Spirit Airlines Terminal
Spirit Airlines GUA La Aurora International Airport Location on Map
Frequently Asked Questions
Terminal M is designated for Spirit Airlines at GUA.
La Aurora International Airport’s Terminal M handles Spirit Airlines operations.
Spirit Airlines arrivals are at Terminal M at GUA.
Spirit Airlines departures are handled at Terminal M (Airside A) at GUA.
