Southwest BOS Terminal: Navigate airport map, Baggage allowance, flight status, airport transfers, in-flight entertainment, in-flight meals, special assistance services, pet travel services, managing reservations, and access to flight-related services/amenities. There are many things that travelers must consider and keep in mind when preparing for their next flight.
This section provides details about Southwest Airlines BOS Terminal – Boston Logan International Airport. The information available here may be used to contact the airline office and/or as a reference or guide in preparing for your upcoming SWA flight to or from Boston Logan International Airport.
Southwest Airlines Boston Logan International Airport Important Information
All important details about BOS Southwest Airlines Terminal are provided here.
Airport Name: Boston Logan International Airport
Terminal: Terminal B
Southwest Airlines BOS Arrival Terminal: Terminal B
Southwest Airlines BOS Departure Terminal: Terminal B
Airport Code: BOS
BOS Airport Address: One Harborside Dr Suite 200S, East Boston, MA 02128, United States
IATA Code: WN
ICAO Code: SWA
Southwest Airlines Ticket Counter Opening Hours: 24 Hours
Country: United States
City: East Boston
Southwest Airlines Contact Number: 1 (800) ) 435-9792
Southwest Airlines Official Website: www.southwest.com
YouTube: www.youtube.com/@Southwest
Twitter: twitter.com/SouthwestAir
Facebook: www.facebook.com/SouthwestAir
Instagram: www.instagram.com/southwestair
Services & Amenities Offered at Southwest Airlines Boston Logan International Airport Terminal
For the following amenities and services, get in touch with the Southwest Airlines terminal BOS Airport office:
Reservation and Cancellation of Tickets
Permitted Baggage
Self-service, online, and at the airport Kettle Airport Transfers Upon Check-in
Individualized Minor Assistance
Duty-Free Permitted
Meals and Entertainment While Flying
Lost, postponed, or missing luggage
Airport Lounges.
Flight Information / Flight Status: Postponed / Cancelled Flights
Airport Assets
Questions about the Animal Relief Area Boarding Classes
Out-of-town parking
Airport/Inflight Wi-Fi Skycap Rapid Rewards®
List of Every Southwest Airlines Terminal Across the World
Book Southwest Airlines tickets at Terminal Boston Logan International Airport.
Travelers who wish to book an airline flight can contact the staff at the Southwest Airlines terminal office at Boston Logan International Airport. The airline representatives are trained and equipped to put together travel plans upon request.
Travelers can also book tickets themselves through Southwest Airlines’ website and mobile app.
Manage your booking at Terminal at Boston Logan International Airport.
Passengers may need to change their booking or add flight-related amenities or services to their travel plans. They can manage their booking themselves using the airline’s website or mobile app or contact the staff at Southwest Airlines terminal office at Boston Logan International Airport for assistance.
Southwest Airlines Cancellation/Refund
Reservations can be canceled up to 10 minutes before the flight’s scheduled departure time. If a booking for Business Select and Anytime fare types is canceled, passengers will receive a refund using their original payment method. In case of cancellation of Wanna Get Away+ and Wanna Get Away bookings, passengers will receive a refund in the form of a voucher that can be used to book a flight at a later date.
Please note that the Southwest Airlines terminal office at Boston Logan International Airport will only accept cancellation and refund requests for tickets/reservations issued through official airline channels.
Check in at Southwest Airlines Terminal at Boston Logan International Airport.
Travelers flying with SWA can choose to check in for their flight using the online/mobile/web check-in feature on the airline’s website/mobile app or check in directly at the Southwest Airlines terminal at BOS Airport.
Check-in via the airline’s website and mobile app is available 24 hours to 1 hour before departure. Check-in at airport counters closes 1 hour before the flight’s scheduled departure time.
Southwest Airlines Flight Status
Passengers can contact the Southwest Airlines terminal office at Boston Logan International Airport or check flight status on the airline’s website (www.southwest.com/air/flight-status) or on the Track mobile app.
Lost/Delayed/Damaged Baggage at Southwest Airlines Boston Logan International Airport Terminal
If your baggage is damaged/lost/delayed, contact an airline representative at the baggage claim or baggage service office immediately and file an incident report.
If you require further information or assistance, please contact the team at Southwest Airlines Terminal Office at BOS Airport for assistance.
Pet Travel on Southwest Airlines at Boston Logan International Airport
This airline offers pet travel services on domestic flights within the United States. Pet/animal companions cannot be transported between Hawaii and other US states.
Pet/animal companions can be transported to and from neighbor islands on SWA flights to and from Hawaii.
| Cost of Pet Travel Rest Of U.S.A. | Cost of Pet Travel Within Hawaiian Islands |
| $95 per pet carrier, per one-way | $35 per pet carrier, per one-way |
For additional information about pet travel services or to book pet travel, contact the Southwest Airlines BOS Terminal Office.
Southwest Airlines In-Flight Entertainment
The airline offers passengers access to an in-flight entertainment portal with movies, shows, music, and more. Through this portal, passengers can stay entertained throughout the flight.
The Southwest Airlines BOS Terminal Office is available to answer any questions you may have about in-flight entertainment.
Southwest Airlines Airport Lounges
Unfortunately, the airline does not operate lounges at any airports, so passengers will have to make use of alternative services/amenities offered at Boston Logan International Airport.
If you have any questions or concerns, please contact the staff at the Southwest Airlines BOS terminal.
Airport Car Rental BOS
View all available car rental companies on the airport’s official website or request more information or assistance from the airport staff.
Location map of BOS Boston Logan International Airport by Southwest Airlines
Frequently Asked Questions:
Southwest Airlines operates from Terminal B at Boston Logan International Airport.
Call +1-844-901-4609 and speak to a Southwest Airlines representative.
Yes! Southwest Airlines offers pet travel services on domestic flights.
No! Southwest Airlines does not offer WiFi/Internet on board.
Southwest Airlines flight arrives at Terminal B at Boston Logan International Airport.
