Southwest Airlines runs operations from Terminal 1 at Raleigh-Durham International Airport. This terminal serves as the airline’s primary hub, offering a variety of facilities and amenities tailored to passengers’ needs. The terminal is staffed with experienced personnel who assist travelers, ensuring smooth transitions.

Overview of Southwest Airlines at RDU Airport

Airport Name Raleigh-Durham International Airport
Airport Code RDU
Airline Code 016
IATA Code WN
ICAO Code SWA
Address John Brantley Blvd, Morrisville, NC 27560, US
Contact Number 1 (800) 435-9792
Southwest Airlines Terminal Terminal 1 (for both arrivals and departures)
Ticket Counter Departure Hall, Terminal 1

Qatar Airways IAD Terminal

Southwest Airlines at Raleigh-Durham International Airport (RDU)

Southwest Airlines operates all its flights from Terminal 1 at RDU. The terminal features 47 boarding gates spread across four levels to ensure a streamlined boarding process.

Southwest Airlines Departures at RDU

Passengers flying Southwest Airlines from RDU should arrive at least two hours before their flight to complete check-in. Those who check-in online should have their e-boarding pass ready and proceed directly to security. Checked luggage should be dropped at the baggage counter, which closes 45 minutes before departure. TSA screenings may take time, so arriving early is recommended. Post-security, travelers can enjoy shopping, dining, free WiFi, and charging stations in the terminal.

Southwest Airlines Arrivals at RDU

Southwest Airlines flights arrive at Terminal 1. Passengers can proceed to baggage claim by following the signs for Southwest Airlines. International travelers must clear immigration before retrieving their baggage, which typically takes 20-25 minutes. Arrival halls offer ATMs, currency exchange, and car rental services.

Lost and Found Services at Southwest Airlines RDU Terminal

If you’ve lost an item on board, report it immediately at the Lost and Found office in Terminal 1. The airline staff will assist in locating and arranging the return of your item. If you’ve left the airport, you can file a report online with detailed information about the lost item.

Handling Delayed or Damaged Baggage

Report any delayed or missing baggage at the Lost and Found counter. There is a QR code available to file a report online if you’ve left the airport. For delayed baggage on domestic flights, reports should be made within four hours, and for international flights, within seven days. For damaged baggage, visit the Lost and Found counter for assistance.

Additional Services at Southwest Airlines RDU Terminal

  • Early Bird Check-In: Priority boarding and baggage handling.
  • Car Rentals: Earn up to 4X points when booking at the arrivals terminal.
  • Business Select Upgrades: Benefits like complimentary checked bags, priority lanes, and premium drinks.
  • Upgraded Boarding: Pay an additional fee for early access to seating and overhead bins.
  • Extra Seats: Passengers of size can purchase additional seats for comfort, with assistance from airline staff.
  • Wheelchair Assistance: Available from the curb to the boarding gate.
  • Military Boarding: Priority boarding for active U.S. military members with no extra baggage fees.

Flight Delays and Cancellations at Southwest Airlines RDU Terminal

In case of significant delays or cancellations, the airline will rebook you at no additional cost. If your new flight doesn’t suit you, you can change or cancel it. Refunds or travel credits are offered if flights are canceled due to airline reasons.

Shopping and Dining at Southwest Airlines RDU Terminal

Raleigh-Durham International Airport offers a wide array of shopping and dining options within the terminal. Stores include duty-free outlets and electronics shops, providing passengers with ample options while they wait.

Services and Facilities at Southwest Airlines RDU Terminal

The terminal provides various services to cater to all travelers’ needs, including WiFi, children’s areas, outdoor decks, an interfaith chapel, a hotel, pet travel services, currency exchange, and more.

Southwest Airlines Terminal Map at RDU Airport

Contacting Southwest Airlines RDU Terminal

You can reach Southwest Airlines representatives at the RDU terminal by phone at 1-800-435-9792 or through their social media platforms:

FAQs

What terminal is Southwest Airlines located at RDU?

Southwest Airlines is based in Terminal 1 at Raleigh-Durham International Airport.

Where can I find a map of the Southwest terminal at RDU?

The terminal map is available on the Southwest Airlines website and helps passengers navigate key areas within the terminal.

Where do I check in for Southwest Airlines departures at RDU?

Check-in is located in Terminal 1, where you can also obtain your boarding pass before proceeding to security.