Korean Air ORD Terminal

Flying with Korean Air and wondering which terminal to use at ORD? Korean Air operates from Terminal 5 at Chicago O’Hare International Airport. This terminal houses the check-in counter, departure gate, and a variety of amenities to ensure a smooth travel experience.

Here’s a comprehensive guide to Chicago O’Hare International Airport’s Korean Air Terminal, including what passengers can expect at the newly renovated Terminal 5.

Overview of Korean Air ORD Terminal – Chicago O’Hare International Airport

Which terminal does Korean Air use at ORD?

Korean Air operates from Terminal 5 at Chicago O’Hare International Airport. This terminal provides passengers with enhanced amenities and services, complementing the airline’s award-winning in-flight experience.

Amenities at Korean Air’s Terminal at ORD

– Access to SkyTeam lounges, including the Air France Lounge and Lufthansa Lounge.
– Complimentary food and beverages in the lounge.
– Priority boarding for Business Class, First Class, and SKYPASS Club members.
– Free WiFi in Terminal 5.

Korean Air ORD Terminal Arrivals

Upon arrival at Terminal 5, passengers can find the baggage claim desk in the Arrival Halls. This terminal also houses Customs & Immigration, the Lost and Found desk, and transportation facilities. The average Customs clearance time is around 25 minutes post-arrival.

Korean Air ORD Terminal Departures

For departing flights, passengers should keep their passports and travel documents ready. The check-in counter is located in the Departure Hall, pre-security, and operates 3.5 hours before international flights and closes 1 hour before departure.

Eligible passengers should use the self-service check-in counter if they:

– Have confirmed e-tickets.
– Are traveling to visa-free destinations.
– Are flying from Seoul Incheon International Airport to the US under the Visa Waiver Program.

Self-service check-in is not available for passengers traveling with infants, sports equipment, or those with connecting flights.

Lost & Found at Korean Air ORD Terminal

Items lost on the aircraft are kept at the Lost and Found office in the Arrival Halls of Terminal 5. These items are held for 30 days before being transferred to airport authorities. Passengers can track the status of delayed or damaged baggage after filing a report.

Korean Air Services at ORD Airport

Eligible passengers at Korean Air’s terminal can access the following services:

– Flight changes/cancellations (up to 3 hours before departure).
– Self-service boarding pass counter.
– Priority boarding and baggage handling.
– Visa and immigration guidance desk.
– Baggage claim assistance.
– 24/7 customer service.
– International pet travel services.
– Infant booking is available up to 3 hours before departure for last-minute reservations.
– Unaccompanied minor travel (must be at least 14 years old).
– Additional baggage purchase.

Location of ORD Terminal at Chicago O’Hare International Airport on Map

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