How to Book Special Assistance with Etihad Airways?

Traveling can be a difficult experience, especially if the traveler needs special assistance. Travelers having medical issues or disabilities can add special assistance through the Etihad website or by calling its customer service. Etihad Airways special assistance offers various services for comfortable and stress-free travel. Meanwhile, special assistance services include medical assistance, wheelchair assistance, visually impaired assistance, and more. However, this blog will provide detailed information about how to book special assistance, methods of requesting, its features, and others.

Who can access Etihad Airways Special Assistance? 

Etihad Airways offers various special assistance services for travelers having:

• Mobility issues 
• Hearing or sight-imparity problems
• Guest traveling with trained service animals 
• Unaccompanied minor 
• Pregnant women travelers
• Other Medical Problems 

Note: Travelers must read the rules and regulations before booking Etihad special assistance.

How to Reserve Etihad Special Assistance Services

Passengers can reserve or add Etihad special assistance to their booking through the following methods:

1. By visiting the Etihad Airways website
2. By calling Eithad customer service +1 (0) 877 690 0767
3. At the airport counter

Steps for adding special assistance online

Travelers can add or book special services by visiting the Etihad website with the following steps:

1. To add special assistance online, first visit Etihad Airways’ official website. 
2. After that, select the manage booking option (if already made a reservation). 
3. Then, fill in the asked details such as Booking reference/ ticket number, and last name.
4. Next, visit to the special assistance menu and choose the needed assistance.
5. After choosing the special assistance, provide the required documents and send the request.
6. Lastly, once all the verifications are done you will receive a confirmation mail. 

Important Note: Passengers must request for special assistance at least 48 hours before their flight departure.

Reserving special assistance by calling

Etihad Airways allows passengers to add or book special services on their flight reservation by calling. Additionally, the guests just have to contact the airline customer service at +1 (0) 877 690 0767 and provide personal and medical information to complete the procedure.

How to add Etihad special services at the airport

Travelers can also add special services to their current reservation or their new booking at the airport counter. Meanwhile, here are the steps to complete the special assistance reservation:

1. Arrive early at the airport and find the closest check-in counter.
2. After that, connect with the Etihad Airways representatives and request for assistance. 
3. Then, provide the required travel details and medical documents (if asked).
4. Next, the representative will assist you regarding the whole procedure.
5. Lastly, once all the steps are completed you can access the services.

What are Etihad Airways Special Assistance Services? 

Etihad Airways offers special assistance for passengers having disabilities or medical problems. Additionally, it provides different services such as:

• Wheelchair assistance
• Medical assistance
• Expected mother’s assistance
• Unaccompanied minor services
• Trained service dogs services

Also Read: Delta Airlines ORD Terminal

Wheelchair Assistance

Wheelchair Assistance is provided to travelers having mobility problems due to disability, injury, or old age. Additionally, passengers will be assisted during boarding, check-in, and landing. Etihad has dedicated check-in counters for guests with wheelchairs. Meanwhile, during the flight, the guests will be provided with comfortable seats and easy access to a restroom. However, passengers with wheelchairs can’t select the emergency exit seats.

Medical Assistance

Passengers having any medical problems will be offered medical assistance during the travel. The airlines provide different medical equipment such as stretchers, portable oxygen concentrators, ventilators, etc. Meanwhile, travelers requesting assistance should submit a Medical Information for Fitness to Travel form.

Pregnant Women Assistance

Passengers traveling during the pregnancy should make the flight booking accordingly. Additionally, while reservations should keep the following points in mind:

1. They should reserve seats near the washroom.
2. The guests must provide all the medical details including weeks of pregnancy and due date.
3. Meanwhile, pregnant travelers in 29 to 36 weeks of pregnancy must submit a MEDIF form.
4. However, women in the 37th week of pregnancy will not be accepted to travel.

Etihad Unaccompanied Minor Service

Etihad pays extra care to children flying alone to make their travel safe and happy. It assists minor travelers during check-in, boarding, and immigration. Meanwhile, Etihad unaccompanied minor service is offered for children between 5 to 17 years old. However, the unaccompanied minors form must be filled during the reservation. Whereas, the traveling minor must carry all the travel documents.

Trained Service Dogs Travel

Passengers having any disability can travel with a trained service dog. Additionally, they must inform the airline at least 2 days before the flight’s take-off. Meanwhile, they must follow trained service dog travel regulations. Some of those rules are:

• For service dogs travelers must show a license from any ADI or IGDF-accredited organization.  
• The service dog license is required on all flights except for flights from the US.
• Passengers with psychiatric support dogs can only travel on a direct flight from the US. 
• The guests must complete a Live Animals On-Board Booking Form for all flights.
• Travelers should provide the traveling pet’s verified health documents.

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