How to book special assistance with Air Belgium?

Passengers can reserve Air Belgium special assistance services by calling customer service or through mail. However, the services were provided till 2023. Its special services include wheelchair assistance, medical assistance, and other health issue services. However, travelers should know about these services while reserving assistance with Air Belgium. This blog provides information regarding how to reserve Air Belgium special assistance, methods, services, and more.  Air Belgium founded in 2016, provides various air carrier services. It was launched as a scheduled passenger airline on 3rd June 2018. Later in 2023, it was changed into a charter and cargo-operating airline.

What are the Air Belgium Special Assistance services?

Air Belgium Special Assistance is for passengers having a disability or hearing/visual imparity. Meanwhile, special services include the assistance and providing the devices given below:

1. Wheelchairs Assistance
2. Portable Oxygen Concentrators
3. Continuous Positive Airway Pressure Device (CPAP)
4. Assistance Animal services
5. Mental disability services

Important Note: Travelers should know that services and conditions are applied only on Air Belgium-operated flights. Additionally, the flight number must have the prefix “KF” (like KF205). Meanwhile, if the Air Belgium guests are traveling under a different flight number. They should read the information provided by the airline or agency through which they reserve travel.

How to reserve Air Belgium Special Assistance?

Air Belgium staff provides special services to passengers having health issues at the airport while boarding, disembarking, and onboard. However, the guests can reserve these services through the following ways:

• By calling Air Belgiun customer service at 0800 70 797 (Belgium), and +32 10 23 45 87 (Worldwide).
• By contacting through its mail ID meda@airbelgium.com.

Special Assistance Services provided before the flight

1. Special assistance is provided at all airports. Additionally, the airlines help passengers with check-in and with their baggage (along with mobility devices). Meanwhile, it offers helps:

• By escorting to the gate (with transport if required)
• By boarding the aircraft till right up to the seat if needed
• During the disembarkation
• During baggage claim (including mobility devices).

1. However, If travelers require special assistance, they must reach the airport at least 2 hours before the flight’s scheduled departure. 
2. Guests having a disability can travel with 2 personal mobility devices for free under checked baggage allowance. Whereas, personal mobility devices include wheelchairs, mobility scooters, and walking aids.
3. Air Belgium also provides priority boarding to special assistance travelers. 

Realated Blog: How to Book Special Assistance with Aeromexico

 During and after the flight With  Special Assistance 

Air Belgium will offer various services during and after the flight. Here are some points regarding the following special services:

• The special service passengers are provided seats according to their type of assistance. Additionally, they are permitted to sit on emergency exit seats for safety reasons. 
• Mobility devices such as wheelchairs or walking aids must be checked into the hold. Whereas, crutches and walking sticks are allowed to be carried in the cabin.
• The airline crew member can assist the travelers to and from the lavatory, to their seats. However, they are unable to assist them whilst using the lavatory.
• After reaching the destination, the assistance team member will help travelers to disembark. Meanwhile, they will assist the passengers during immigration, and baggage claims. 
• Additionally, the special assistance guest also will be escorted to the arrival hall by the airline assistance team member.

What are the types of Air Belgium Special Assistance services?

The Air Belgium special assistance provides different types of services to the passengers. The special services include wheelchair assistance, assistance animal service, and medical assistance. 

Wheelchair or Mobility device Assistance

Guests having immobility problems can bring 2 mobility devices with free baggage allowance. Travelers must contact airline customer service to know the rules if the mobility device is electric-powered. Meanwhile, the guest with a wheelchair must visit the check-in counter 2 hours before the scheduled departure. Additionally, it allows time for the acceptance of their wheelchair or other device.

Guide dog or assistance animal services

Guests can travel with a guide dog on Air Belgium flights for free. Additionally, they must follow the given regulations:

1. Passengers must get approval for carriage by contacting customer service.
2. The traveling pet must maintain hygiene in the arrival and departure halls and flight.
3. Meanwhile, the dog tag or harness must be visible to show the animal’s function as a guide dog. 
4. The traveling dog might travel without a muzzle. However, it must always remain leashed and well-behaved.
5. However, the traveling guide dog might not occupy a seat and the space near emergency exits. The airline will help in providing suitable seats with space for the dog in front.
6. Additionally, the pet owner must carry all necessary documents and evidence of vaccinations while traveling.

Mental disability Assistance

1. If the traveler gets stressed or suffers from memory loss or disorientation, they should travel with a companion.
2. Meanwhile, mentally incapacitated passengers can travel with an escort only. 
3. However, they can travel alone if they have a statement issued by an institution or a doctor stating their health.

Respiratory problem Assistance

The airline offers various equipment to passengers having respiratory problems. Meanwhile, travelers should keep the following points regarding the different respiratory equipment.

1. If any passenger requires a respiratory device, they must notify the airline at least 72 hours before the flight, to ensure its availability. 
2. Meanwhile, only approved portable oxygen concentrators are allowed on board. 
3. The passenger should switch off and stow continuous positive airway pressure devices during taxi, departure, landing, and when the crew considers it necessary.
4. The POC should have non-spillable or lithium batteries. Additionally, CPAP devices using lithium batteries may not exceed 160Wh each.
5. For continuous use of POC or CPAP, passengers should ensure sufficient battery power for the entire flight, considering possible delays or irregularities. 
6. The guests should bring spare batteries but they must check the limits on lithium batteries.
7. Travelers are not permitted to connect the POC to any power outlets on board the aircraft.
8. The guests can’t connect these respiratory devices to any power outlets on the aircraft.
9. These devices must be stowed on board as per Air Belgium cabin baggage safety rules.
10. Meanwhile, the guests must ensure that POC or CPAP spare batteries are transported by the Air Belgium dangerous goods procedures.

Other disabilities

• Paralyzed or the passenger missing one or two upper limbs can travel without a companion. If they can manage their needs on the flight. Meanwhile, the airline provides all necessary assistance at the airport.
• The cabin crew can assist the travelers with their baggage. However, they cannot assist with eating or taking medication and in the lavatory. 
• If the passenger requires the above assistance, they are recommended to travel with a companion.
• The passenger must notify the airline if they need to use a body brace or a brace seat for their flight.

Frequently Asked Questions