Planning a trip but need a little extra help at the airport or on the flight? Air Arabia makes it easy to book special assistance so that your journey is as smooth as possible. Whether you need a wheelchair, help boarding, or support with a medical condition, you can arrange it in just a few steps.
How to Request Special Assistance on Air Arabia?
To request a special assistance service on Air Arabia, you can visit its official site and log into your account. Ensure you have the necessary medical certificates or documentation ready when requesting assistance. Moreover, the ground handling staff at the airport may charge a nominal fee for the service.
Here are different ways to request special assistance when flying Air Arabia:
Add Services Online
When you book or modify your flight with Air Arabia, you can select the service you want to add in the “Passenger Services” option under the “Extras” section.
Contact Customer Support
To add the special assistance service, you can contact customer support through various options, like email, live chat, or call center.
Ask the Airport Staff
To add special assistance you can contact the airport staff at the time of check-in. For a smoother process, coordinate with the airport staff during check-in.
Meanwhile, you can add other services to your booking like luggage, meals, insurance, seats, and other airport services when making a new booking or modifying your booking. But before you add services, remember that some services need a specific time before flight departure and are subject to availability.
How to Book Special Assistance With Air Arabia?
You can book special assistance with Air Arabia both online and offline. You can follow the given steps below:
At the Time of Booking
With Air Arabia, passengers can easily add more special assistance services at the time of booking. Further, you will be able to perform the booking procedure by following the steps mentioned below :
- First, visit the official Air Arabia website or app.
- Fill out all the personal details mentioned in that form, i.e., passenger’s name, departure city, and destination city.
- Look for special services if you need to add any.
- Now choose your desired special assistance service, such as medical or wheelchair.
- Continue booking by following the online process.
- Once having a booking, confirmation mail will be forwarded by the airlines to you.
After Your Booking
- Visit the Air Arabia official website and then log in to your account with your credentials.
- Afterward, navigate the ‘manage booking’ section.
- Select the booking in which you want to add a special assistance service.
- Then choose the “request special assistance service” option.
- Confirm your changes for both departure and return flights.
- Click on the “Save” tab to update your ticket with the new details.
What Special Assistance Does Air Arabia Offer?
- Wheelchair Assistance
- Medical Assistance
- Baby Strollers
- Pregnant Women
Wheelchair Assistance
Air Arabia arranges access to both the manual and electric wheelchair depending upon your needs. You can get wheelchair service between check-in and boarding/disembarkation.
Passengers can avail the priority boarding facility so that they can save themselves from waiting in queues.
Medical Assistance
Passengers can book special assistance for Physical disabilities, chronic diseases, and oxygen therapy requirements. In addition, hearing and visually impaired are also looked after. They get help with seating on board during the flight and communicating with them.
Baby Strollers
You are allowed to take your babies in their strollers around the airport but you must give the airport staff your strollers before you board the aircraft. You can have your strollers back on arrival. Note that it will not be counted in your baggage allowance if you do not provide it at the time of check-in at the airport along with your other bags.
Pregnant Women
In the case of Air Arabia, the pregnant lady can travel up to the 35th week, provided she brings with her a valid medical certificate specifying that she is fit to fly and the number of weeks in her pregnancy. It must have a doctor’s signature on it. In addition, it must not be more than 14 days from the date of its issue. In the case of the return flight, the pregnancy week should be the same; that is, it cannot exceed the 35th week.
Air Arabia does not accept a pregnant woman after completion of the 36th week. If there is more than one child, such as twins or triplets, a pregnant woman has the right to travel up to the 32nd week of pregnancy. Thus, the return flight has to be completed within that period.
Conclusion
Booking special assistance with Air Arabia is simple, whether during or after booking. You need to follow the step-by-step guide to know how to book special assistance with Air Arabia. Just remember to give them enough notice so they can provide the best possible care.
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