How to Book Special Assistance With Aeromexico

Do you want to know how to book special assistance with Aeromexico for yourself or your companion? Then, you are at the right place. To book special assistance services with Aeromexico, passengers must inform the airline in advance or they can add it during the booking process. It allows the airlines to prepare some pre-flights for these passengers so that they can serve them. Aeromexico Airlines will help passengers with mobility limitations by providing special assistance services to them to ensure they have a smooth journey. 

In this blog, you will learn about the eligibility criteria, various types of special assistance services, the process of booking special assistance with Aeromexico, and many more. 

How to Add Special Assistance With Aeromexico?

To add the special assistance with Aeromexico, you can fill out the request form online and offline. The different ways to add special assistance with Aeromexico are:

 Online Method

• Passengers can access the official Aeromexico website and log in to proceed with the booking.
• After logging in, navigate to the “Special Assistance” or “Passenger Services” section to find the Aeromexico Special Assistance request form in PDF or online format.
• Tick the checkbox to book Aeromexico Special Assistance and fill in the required information before submitting the form and paying any applicable charges.
• A confirmation email will be sent to the registered email address upon successful booking.

Offline Method

1. Contact Aeromexico Customer Service using booking credentials and tell the requirements to the available representative.
2. The representative will assist with the Aeromexico Special Assistance booking process.
3. Additional charges may apply, except for Aeromexico Wheelchair Assistance where no extra fees are needed.

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Eligibility Criteria to Book Special Assistance With Aeromexico

Aeromexico Special Assistance Service is available to passengers with mobility difficulties, medical support, or physical support for flying on airlines. Pregnant women, senior citizens, cognitive disabilities, visual impairments, hearing impaired, physical disabilities, and other medical conditions require additional support. The special assistance service must be made at the time of booking or 48 hours to 72 hours before the scheduled departure.

What are the other special assistance services offered by Aeromexico?

Passengers must make their special assistance request well in advance to allow the airline enough time to process the request and make necessary accommodations, potentially reducing costs.

Wheelchair Assistance

The airline provides its passengers with a wheelchair facility at the airport. You can request a wheelchair facility on the Trip Summary Page. Before you reach the airport, you must fill out the Aeromexico Mobility Device Handling Form. 

Baggage and Mobility Aids

Under Special Assistance with Aeromexico, passengers who are traveling with mobility assistance or have mobility limitations can receive walker or wheelchair assistance at no extra cost. Moreover, the airline will also provide extra baggage allowance to disabled people to fulfill their needs.

Hearing Impairment

Medical support for hearing impairment embraces a host of services and devices. Audiologists may diagnose and prescribe hearing aids or cochlear implants for the treatment of hearing loss.

Service Animals

Service animals are likely trained to assist disabled people or people with limited mobility. Hearing dogs may be trained to alert their masters to certain sounds, such as a knock at the door, a ringing doorbell, an alarm, or even a baby crying. In this role, the animal serves as both a service animal and a companion animal.

Assistive Communication

Communication accommodations include providing persons with hearing disabilities with sign language interpreters, real-time captioning, and speech-to-text services.

Cabin or In-flight Assistance

Airlines provide many special supports to passengers who have some form of disability. This may include, for example, providing visual notifications of events, support through boarding and alighting, and permission to bring service dogs inside the cabin. Passengers must notify airlines well in advance to ensure adequate arrangements.

Special Assistance for Children, Pregnant Women, and Senior Citizens

Aeromexico considers the necessity for special assistance sought by minors or children traveling singly. So it provides policies and procedures pertinent to children, pregnant women, and senior citizens. You must know about the special assistance policies which it provides well in advance.

What are the Charges to Book Special Assistance With Aeromexico?

Aeromexico charges for special assistance services based on various factors to ensure the comfort and safety of passengers with impairments or restricted mobility during the flight. The fees depend on specific circumstances. 

• No additional charges apply for basic special assistance services like wheelchair support.
• Passengers needing an oxygen concentrator or other medical equipment may have to pay special assistance fees.
• Pregnant passengers and senior citizens requiring medication and communication assistance will not incur any extra charges.
• Aeromexico will charge fees if passengers wish to bring pets for emotional and physical support during the journey.
• Submit your request for special assistance from Aeromexico well in advance to allow the airline sufficient time to process and accommodate your needs. Making the request closer to the departure date may result in higher fees.

Conclusion

Aeromexico is a well-established airline that operates in many countries. The airline is committed to ensuring the comfort and safety of all passengers, particularly those with impairments or limited mobility. They offer various services such as priority boarding, in-flight assistance, and wheelchair support. Passengers with specific medical conditions or limitations may be eligible for free special assistance for visual, hearing, or cognitive impairments.

Frequently Asked Questions