How to add wheelchair assistance at Turkish Airlines

Turkish Airlines ensures that every passenger, even those physically disabled or having some mobility impairments, has a comfortable and hassle-free travel. Most of the travelers require some sort of extra help at the airport, facilitated by Turkish Airlines. However, passengers who intend to book the wheelchair assistance facility need to inform the airlines 48 hours in advance of the scheduled departure of the flight. Their staff will support the check-in if wheelchair assistance is requested, clearance of security procedures, and even going to the gate so that right from the start to the end, their journey remains hassle-free. In this blog, you will find how to add wheelchair assistance at Turkish Airlines while booking or at the time of check-in, the policy for Turkish Airlines adding wheelchair assistance, the fee required for adding wheelchair assistance, and many more.

Does Turkish Airlines Offer Wheelchair Assistance?

Yes, Turkish Airlines does provide wheelchair assistance for customers with any kind of mobility limitation or disability. Turkish Airlines believes in the different needs of passengers, and that is why it is committed to providing services to make your journey comfortable. Whether you fly on an international route or a domestic one, Turkish Airlines has a system assisting passengers from arrival at the airport to reaching their destination.

How to Add Wheelchair Assistance on Turkish Airlines? 

You can request a wheelchair when you travel by Turkish Airlines in order to have easy mobility inside the airport, during check-in, and until boarding. 

At the Time of Making a Reservation

1. First of all, open any web browser and visit the official website of Turkish Airlines.
2. You will then have to provide your dates of travel and number of passengers traveling along with your origin-destination airports.
3. Special requests and additional information can be requested during booking.
4. Then, find the mobility assistance option on Turkish Airlines.
5. After that, click on the wheelchair assistance services available on the page.
6. Be clear about whether you need assistance or not from the airline, or you are bringing your own wheelchair.
7. Lastly, complete your booking process by providing personal information and paying the required fee. 

At the time of Check-in

If you want to add wheelchair assistance on Turkish Airlines during the check-in process, then follow the given steps:

1. First, go to the Airport assistance counter of Turkish Airlines.
2. The staff will guide you through the wheelchair assistance adding process and make sure they get the necessary assistance.
3. You must be ready to give all the details to the airport personnel like if you need wheelchair assistance or you are bringing your own wheelchair.
4. If you need a wheelchair facility, then ask the airline personnel to add it on your behalf. However, wheelchairs are subject to availability when you requesting at the airport.
5. Lastly, confirm your special assistance services and make the required payment to add wheelchair assistance at Turkish Airlines. 

Over the Phone

1. You can add wheelchair assistance over the phone by calling the Turkish Airlines Phone Number at 080005 01565. 
2. Dial the number and follow the IVR instructions to connect with the airline’s representative.
3. Once you get connected with the representative, ask him to add the wheelchair facility.
4. Then, pay the required fee for adding the wheelchair and get your boarding pass printed. 

What is the Turkish Airlines Wheelchair Assistance Policy?

• It is highly recommended passengers request wheelchair assistance when they make a booking in contact with the airline company directly. 
• Upon airport arrival, passengers requiring wheelchair assistance should go to the check-in or information desk set aside for persons with a disability if they require assistance in pushing their wheelchairs.
• In this respect, the vehicles of Turkish Airlines will be present at the airport according to the needs of the passengers and can be utilized up to the boarding of the aircraft.
• The assistance a passenger with a disability requires shall be provided by the Turkish Airlines representative in all phases of the journey accordingly.
• For passengers who will travel with connecting flights, the airline will ensure this is smooth with wheelchair assistance in case of terminal transfer.
• It arranges training in the treatment of passengers with any form of disability to its staff and also the ground handling staff. 

Do You Have to Pay To Use Wheelchair Assistance At The Airport?

Turkish Airlines does not charge any fee for providing wheelchair facilities to its passengers. The airline provides free wheelchair assistance only to those passengers whose requests have been approved. That is, you need to inform the airline about your wheelchair assistance up to 48 hours before the scheduled departure of the flight. And in case one has no prior reservation regarding wheelchair assistance, one might need to wait for 45 minutes at the airport.

Read Also: How to upgrade Turkish Airlines Seat

What are the Mandatory Documents to request a Wheel Chair from Turkish Airlines?

There is some important paperwork that needs to be with the passengers while demanding a wheelchair facility on Turkish Airlines. The required documents must be handy and need to be presented whenever an official asks.  

• Government – Issued IDs
• Medical certificate
• Booking confirmation
• Mobility assistance request form
• Other Medical Records (if required)

How do I request a wheelchair on Turkish Airlines?

When booking a flight with Turkish Airlines, inform them of the wheelchair assistance needed before boarding. Provide a detailed explanation of your limited mobility to ensure appropriate assistance.

If you require a wheelchair for your trip then contact Turkish Airlines. Call the airlines’ representatives and tell them about your specific wheelchair needs. They are dedicated to ensuring a smooth journey for every traveler and will happily arrange appropriate wheelchair support for your flight.

Arrive at the airport early to allow sufficient time for wheelchair assistance. Look for the special check-in area designated for passengers requiring extra assistance.

Inform the Turkish Airlines staff at the check-in counter or information desk if you need a wheelchair. Provide your flight details and any relevant medical documentation. Specify if you can walk a short distance or require assistance throughout the trip

Conclusion

Adding or requesting a wheelchair assistance facility in your booking can easily be done while flying on Turkish Airlines. You can add the wheelchair facility at the time of booking or while doing check-in at the airport. However, remember that you’ll need to wait for about 45 minutes, and also wheelchairs will be provided according to the availability present on them. Providing all guests on board the aircraft in comfort and helping in guiding through the facilities.

Frequently Asked Questions