How Do Passengers Request Special Assistance at Airports and on Airlines?
To Add Aegean Airlines special assistance to booking, you can follow these steps:
- During Booking: When you book your flight online, there is an option to request special assistance. Make sure to select this option and provide the necessary details.
- Contact Call Centre: You can also contact Aegean Airlines Call Centre at (+30) 210 6261000 to request special assistance. It’s recommended to do this at least 48 hours before your flight.
- Medical Information Form (MEDIF): If you have certain medical conditions or require special care during the flight, you may need to provide a Medical Information Form (MEDIF) completed by your attending physician
Meanwhile, the special services includestretchers, wheelchair assistance, medical assistance, and others. However, passengers requesting special servicesshould know about Aegean Airlines special assistance, its types, methods,and more. Additionally, this blog will provide help in adding special assistance to Aegean Airlines booking.
How to Add Special Assistance on Aegean Airlines booking
Methods for Booking Aegean Airlines special assistance
If the travelers require assistance during check-in, boarding the aircraft, or need wheelchair assistance while boarding and departing.Travelers must inform the airline when they make their booking and at least 48 hours before their flight. However, passengers can ask for special assistance when they are reserving a flight online or contact customer service.
Request Aegean Airlines Special Assistance Online
Passengers can Request special assistance Aegean Airlines online while reserving flights with Aegean Airlines. Additionally, they can complete the booking procedure with the steps given below:
- For online special assistance requests, visit the Aegean Airlines official website, or its mobile app.
- Then, fill in details such as departure city, destination, travel date, and number of travelers.
- After that, search for the special service options if you require any,
- Next, select the special assistance you need like a wheelchair, or any other assistance.
- Then, follow the on-screen steps to complete the reservation procedure.
- After completing the reservations, the airlines will confirm the special assistance request as per time and availability.
- Lastly, once the booking is done the airlines will mail you confirmation.
Request special assistance Aegean Airlines via call
Aegean Airlines special assistance can also be requested by contacting the customer services of the airline. Passengers can ask for special assistance by calling with the following steps:
- To request special, first contact Aegean customer service by calling (+30) 210 6261000.
- Then, talkwith the airline’s representatives and request special assistance.
- After that, provide the requested information such as departure and arrival city, travel dates,health documents, and more.
- Next, ask the representative to select the special assistance you require due to any disability, or any other medical conditions.
- Then, after completing the booking procedure, your request will be accepted (if eligible).
- Lastly, once all the steps as done you will reserve a confirmation mail.
Key Points of Aegean Airlines special assistance
While booking special assistance passengers should know the following key points:
- Travelers having certain medical conditions, requiring special care during the flight, andguests in the post-operative period,might have to provide a Medical Information Form (MEDIF).
- However, the MEDIF is completed by the traveler’s attending physician, providing information about their health state and certifying that they are fit to fly.
- Special assistance travelerscan complete online check-inat least 48 hours before the flight take-off and print their boarding pass at the airport.
- However, the Athens and Thessaloniki airports have check-in counters for special service travelers. The guests should arriveat the airport at least 60 minutes before the flight departure.
- Guests having mobility problems cantravelwith two mobility equipment without paying an additional charge.
What are the services provided under Aegean Airlines Special Assistance?
The airline provides various services under its special assistance for passengers having any disability or medical problems. Meanwhile, the services offered under the special assistance of Aegean Airlines are:
- Aegean Airlines wheelchair service
- Visually Impaired Assistance
- Hearing Impaired Assistance
- Medical Assistance
- In-flight Assistance
- Seating Configurations
- Assistance for pregnant passengers and stretcher carriage
Aegean Airlines wheelchair service
Travelers having injuries or needing mobility support can contact the airlines and request to arrange wheelchair assistance. Meanwhile, the airline will make the required arrangements if the request is made at least 48 to 72 hours before the departure. Additionally,wheelchair assistance is provided during the check-in, boarding, and flight landing.
Passengers traveling with a personal wheelchair should keep the following points in mind:
- Travelers having wheelchair do not have to pay charges for it.
- Meanwhile, the wheelchairs are not included inthe standard baggage allowance.
- Guests must request the Aegean Reservation Department for wheelchairs having non-spillable wet batteries, lithium batteries, or lithium-ion batteries.
However, travelers will not require MEDIF if wheelchair assistance is requested for:
- Passengers having visual, hearing, and/or speaking-impairty.
- Travelers who require a wheelchair because of old age, comfort, etc.
Visually or hearing-impaired Assistance
Aegean passengers having visual or hearing imparity problems will be assisted by the airline during the travel. The visually impaired travelerswill get help duringthe boarding procedure and will be given the necessary medicines. However, the hearing-impaired guests will be given guidance in visual alert form.
In-Flight Assistance
Aegean Airlines provides in-flight help through its trained cabin crew members. Meanwhile, the onboard staff gives additional assistance required throughout the trip. Additionally, helps passengers to find their seats and store carry-on baggage.
Medical Assistance
Travelers should inform Aegean Airlines in advance if theyrequire any medical equipmentlike CPAP machines or portable oxygen concentrators. The airline accommodates and handles medical equipment appropriately during travel. Priority boarding enables those with disabilities or limited mobility to board the aircraft ahead of other passengers.
Seating Configurations
The airline assists passengers with disabilities or specific needs by offering extra legroom, seats near the aisle for easier access, or seats closer to the lavatories. Additionally, it helps disabled passengers to access comfort and enjoy in-flight services with ease.
Pregnant passengers and stretcher carriage
Aegean allows pregnant women to travel at the end of the 36th week of pregnancy. Additionally,passengers passing more than 36 weeks of pregnancy are not allowed to travel. Travelers are allowed to travel on a stretcher in domestic and international flights operated by Aegeanand on Airbus aircraft. Whereas passengers must send the stretcher requests at least 48 hours before the departure.
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