If you’re looking to enhance your flight experience with Air Greenland after purchasing your ticket, you’re in luck. The airline offers an upgrade feature that allows you to move to a higher class of service, provided certain conditions are met. Here’s what you need to know about Air Greenland’s upgrade policy and options.
Understanding Air Greenland’s Upgrade Policy
- Upgrades can only be made from a lower to a higher class; vice versa is not permitted.
- Upgrades are not available for Standard or Premium tickets to Standard Flex or Premium Flex.
- You will need to pay the fare difference plus any upgrade fees.
- Takuss travelers are not eligible for upgrades.
- Upgrade requests must be made using Standard and Standard Flex tickets purchased at least two hours before departure.
- If you booked through a travel agent, you need to contact them for any upgrades.
How to Get an Upgrade on Air Greenland
You can request an upgrade through several methods, each with specific procedures:
Fixed Price Upgrade
Air Greenland offers a fixed price upgrade option. To use this:
1. Visit the Air Greenland official website.
2. Go to the “My Booking” section.
3. Enter your booking reference number and surname.
4. Select the flight upgrade option.
5. Choose your desired cabin and proceed to payment.
6. After completing the process, you’ll receive your upgrade details via email and phone.
Upgrade with Club Timmisa
If you are a member of Club Timmisa, Air Greenland’s frequent flyer program, you can use accumulated miles for upgrades. Membership benefits may also offer discounted upgrade rates.
Speak to Air Greenland Customer Service
If you encounter issues with upgrading online, contact Air Greenland’s customer service:
1. Go to the Air Greenland website.
2. Click on “Contact Customer Service.”
3. Choose the request type and fill out the form.
4. You may receive a quote via email.
5. Complete the payment through the provided options.
Free Upgrades
Air Greenland occasionally offers free upgrades under certain conditions:
- Request at the airline counter at the airport.
- Availability due to overbooking in economy class.
- Premium status with the airline.
Cost to Upgrade
If you don’t qualify for a free upgrade, you can pay for it:
- Upgrading with a travel date change: approximately $107 per person.
- Upgrading without a date change: around $71 per person.
- Upgrading from a Standard to a Premium ticket at the counter: about $500, including seating and catering.
Conclusion
For detailed information on upgrading with Air Greenland, review the options and policies outlined here. If you have further questions or need assistance, contacting customer service will help resolve any issues.
