You can book Special assistance directly at an Air Austral agency or call center, or through your travel agency.
To book a special assistance service with Air Austral, you must:
- Notify Air Austral: Let Air Austral know of your needs at least 48 hours but no more than 7 days before your flight.
- Specify your needs: Provide details of your needs.
- Make sure your equipment is insured: Ensure your equipment is covered by your travel insurance.
- Book at a sales point: You can book special assistance at an Air Austral agency or call center, or through your travel agency.
Air Austral offers free assistance for disabled passengers. They also offer a membership card called Handi Austral, which provides preferential tariffs and other benefits.
How to Request Special Assistance With Air Austral?
When booking your flight online, you can specify your need for special assistance at least 7 days to 48 hours of flight departure. If you require special assistance from Air Austral, there are several options available to you.
Online Process
- First, visit the official Air Austral Website.
- On its homepage, navigate to the “Prepare Your Flight” tab.
- Afterward, click on “Special request”.
- On the current page, look for the option to add special requests or assistance.
- After you submit your request online, you can continue booking your flight
- After completion of your booking, you will get a confirmation mail to your device.
Offline Process
- To book special assistance, call Air Austral’s special assistance line at 0825 013 012.
- Then speak to an airline’s representatives to request or book the special assistance service.
- You need to inform the agent of your needs.
- Then, ask him to select the special assistance service on your behalf.
- This should be done at least 7 days and 48 hours before departure.
- After that, the agent will submit your request and complete your booking procedure.
- Lastly, you will get the confirmation mail.
Types of Special Assistance Services With Air Austral
Air Austral assists passengers throughout their journey who have added special assistance services to their bookings or who want to add to their existing reservations.
Disability Assistance: Air Austral offers various special assistance services, such as free aid for disabled passengers. It is advisable to prepare for your flight in advance to make sure the assistance you requested is available.
Unaccompanied Minor: “Unaccompanied minor” service for children aged 4–11 traveling alone and without physical or mental disabilities. The child will be booked in a special fare class. Before reaching the airport, you must fill out the unaccompanied minor form, named “UM Declaration Form”.
Wheelchair Assistance: For passengers with mobility issues, Air Austral provides wheelchair assistance from check-in to boarding and disembarkation.
Visual and Hearing Impairment Assistance: Services include assistance with boarding, deplaning, and in-flight needs.
Medical Assistance: If you require medical equipment or have specific medical needs, Air Austral can accommodate these with prior notice.
Pregnancy Assistance: Pregnant passengers can receive special assistance, especially if traveling late into their pregnancy. A pregnant woman can fly with Air Austral up to the end of the 36th week of pregnancy in case of normal pregnancy.
Special Meal Services: Special meals catering to medical or religious needs (e.g., halal, kosher, gluten-free, diabetic, low salt, allergen-free, low calorie, vegan, vegetarian, and seafood), which need to be ordered at least 48 hours before your flight.
Tips to Get Special Assistance Services with Air Austral
Here are some tips you can follow to get special assistance services with Air Austral:
Notify Air Austral In Advance
It is important to inform Air Austral about your requirements at least 7 days before your flight, but no later than 48 hours before departure.
Ensure your Equipment
Remember to have your equipment insured through your travel insurance before boarding your flight.
Conclusion
Booking special assistance with Air Austral is straightforward, whether done online or offline. The key is to inform the airline well in advance to ensure they can meet your needs effectively. Providing detailed information about your requirements will help Air Austral offer the best possible service.
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