Austrian Airlines operates from Terminal 1 at JFK International Airport and serves as an international gateway between Europe as well as North America. Austrian Airlines JFK Terminal offers numerous services and amenities that meet passengers’ needs in every stage of their journey.

The airline also provides its customers special services as well as other travel options to avoid the last minute hassles and ensure an easier journey.

Let’s look at what amenities and services are offered in the John F. Kennedy International Airport Austrian Airlines Terminal and the key contacts you’ll need for 24-hour customer support.

Overview of Austrian Airlines at JFK Terminal – John F. Kennedy International Airport

See this table below to get all the essential details about Austrian Airlines JFK Terminal:

Airport Name John F. Kennedy International Airport
Airport Code JFK
Airline Code 257
IATA Code OS
Address Queens, NY 11430, USA
Contact Number 1 718-244-4444
Austria Airlines Terminal JFK Terminal 1
Arrival Terminal Terminal 1
Departure Terminal Terminal 1
Ticket Counter Departure Hall, Terminal 1

Which terminal does Austrian Airlines use at JFK Airport?

Austrian Airlines uses Terminal 1 located at John F. Kennedy International Airport (JFK) which is also the main airport for Austrian Airlines.

The three-level layout in the Austrian Airlines JFK Terminal reduces the connecting time of passengers to between 25 and 30 minutes.

All of the facility’s facilities are under a single roof, so that check-in counters, security screening and departure areas are under one building.

Terminal 1 has less time and is more convenient for transfer routes.

The immigration counter is organized and separated from arrival and departure passengers from Schengen and non-Schengen travelers.

Furthermore the terminal is linked to escalators and easy to access.

A dedicated assistance desk is accessible to non-accompanied minors, those traveling with pets, as well as those with a reduced mobility.

Asiana Airlines LAX Terminal

Austrian Airlines JFK Departures Terminal

Austrian Airlines flight departs from Terminal 1 at JFK Airport.

People who want a specific service must check-in procedure at Austrian Airlines JFK Terminal. The check-in counter will be open for from 4 hours until 60 minutes before the scheduled departure.

Austrian Airlines’ terminal at John F. Kennedy International Airport features an exclusive check-in counter for club members and Business Class passengers.

Terminal 1 also has the most efficient security screening which guarantees that waiting time is cut to just 20 minutes.

Post security Post security, there are 150+ different shops, as well as numerous cafes, bars and refreshment zones. If you want to use their time prior to departure, there are plenty of laptop chairs that have sockets keep you busy and productive. Additionally, the terminal is also equipped with free WiFi in the boarding hall.

Austrian Airlines JFK Arrivals Terminal

When you land at Austrian Airlines Arrival Terminal at JFK Airport, head to the immigration counter for the process of clearing. Keep the passport and boarding pass, and other travel documents in your bag.

After you have completed your immigration, go to the baggage claim section. There twenty conveyor belts which assist passengers in reclaiming their bags quickly.

There’s also conveyor belts that can be spectated for over-weight or oversized cases, music instruments and sporting equipment.

Priority baggage services will be provided to Circle Members, Senators, and Star Gold cardholders, as their baggage will be picked up first.

Once baggage has been received the passengers have to go through after that, they must visit the Customs to declare their items. The passengers will be required to fill out the application. The whole custom-made check process can take between 20 to 25 minutes per person.

Go into the Arrival Halls where you’ll discover all the amenities and services you need for your next journey. You can use AirTran JFK to transfer between the terminals.

There’s a kiosk specifically to rent cars, shuttles and taxis.

Baggage Services at Austrian Airlines JFK Airport Terminal

If there is an issue with baggage delays at the Austrian Airlines JFK Terminal immediately notify the Baggage Service Counter. Passengers will receive an identification number to assist them in checking the status of their luggage on the internet. Additionally:

  • The Austrian Airlines Baggage Handling team will review your complaint after you’ve reported your delayed baggage.
  • In the event that baggage can be in the vicinity in the air, the airline will take it to the airport of destination and arrange for transportation of baggage.

Once the baggage is at the airport where it will be destined Expect a wait of 12-14 hours because the baggage is sent to customs and other procedures internal to the airline.

The bags checked in will be delivered to recipients’ delivery address. It is also possible to collect them at the airport if have selected this option.

damaged baggage If you notice that your bag is damaged, report it immediately to the Lost and Found counter of JFK Terminal 1.

  • Austrian Airlines representative will check the damage report and evaluate the claim according to the guidelines. After the damage has been verified, you will be contacted for compensation.
  • Based on the severity of the damaged baggage the airline will fix your bag, or give you compensation for the worth of your bag.
  • The compensation will be the amount of 1288 SDR (Special Drawing Rights) per passenger.
  • The airline cannot provide compensation for minor dents or scratches. and tear.

Travel Services Available at Austrian Airlines JFK Terminal

  • Events and meetings Travelers on business meetings can hold them at the conference center that is devoted to working professionals in JFK Terminal 1. JFK Terminal 1.
  • Travel for groupsTravelers who travel in 10 or more are entitled for priority checking-in process, luggage and the ability to board for the Austrian Airlines Terminal 1. Austrian Airlines Terminal 1.
  • Traveling with disabilities in or out of the USA The specially trained staff assists passengers with wheelchairs for free upon departure and at arrival. The airline offers two mobility aids per traveler without charge.
  • Traveling with petsThe airline permits passengers to bring dogs or cats as long provided they are allowed at the Austrian Airlines John F Kennedy International Airport Terminal. There are no fees for animals that are service animals.
  • Check-in for airports Passengers can choose seats, order meals, and get boarding passes. The check-in counter is located in Terminal 1 of Aisle G and is required to be completed 60 minutes prior to the departure.
  • Minors who are not accompanied – Special attention will be given to minors who travel on their own in the event that the flight is cancelled or delayed. Parents/guardians are required to accompany minors at the counter for check-in and should arrive at least 3 hours prior to the scheduled departure.
  • The special luggage The airline can provide the best solution for passengers who travel with instruments wedding gowns golf bags, other luggage that is special to them.
  • Upgradepassengers who want to upgrade to a higher class of travel can ask for last-minute upgrade in the Austrian Airlines JFK Terminal. It offers benefits such as priority checking-in, lounge access, multi-course meals as well as unlimited alcoholic and non-alcoholic drinks.

Austrian Airlines Flight Delays and Cancellations at Austrian Airlines JFK Airport

If your flight was delay in the Austrian Airlines JFK Terminal for two hours or more, you’re legally entitled to:

  • Food and beverages
  • Access to communications via 2 free phone calls email and faxes.
  • Hotel accommodations (if the flight that will depart next is the day following)
  • Transfers to airports

The airline can offer a reimbursement for the portion that is not used of the ticket to passengers whose flight was delayed by 5 hour or more. Also, passengers are entitled to be compensated for:

Distance Compensation
up to 1,500 km EUR 250
In the EU more than 1,500 kilometers EUR 400
Between 1,500 km and 3,500 km EUR 400
Over 3,500 kilometres EUR 600

Airline cancellations when the flight is cancelled JFK Terminal 1 passengers have the following choices:

  • A refund for the portion that is not used of the ticket.
  • Re-route the route under the same category of services that are currently on the route
  • Rescheduling to the destination at a later time

Passengers can claim to claim compensation if their flight is not cancelled within 14 days of the scheduled departure date:

Distance Compensation
up to 1,500 km EUR 250
Inside the EU over 1,500 km EUR 400
Between 1,500 km and 3,500 km EUR 400
Over 3,500 kilometres EUR 600

Dining and shopping options are available at Austrian Airlines JFK Terminal

Austrian Airlines JFK Terminal boasts numerous retail shops stylish boutiques, trendy outlets, duty-free stores and 24-hour convenience stores. There are additional options in JFK Terminal 1 –

  • Bulgari Specialty Boutique
  • Coach Specialty Boutique
  • Hudson News
  • Hermes Center Boutique
  • Internet Cafe / Cell Phone
  • iS Duty Free
  • Michael Kors
  • Mont Blanc
  • New York Gifts (kiosk)
  • TUMI
  • Victoria’s Secret

From taking an ice-cold snack to enjoying international cuisines, eating options available are available at JFK Terminal 1 serve the desires and preferences of many travelers from all over the world –

  • Arrivals Eatery
  • Downtown Market
  • Dunkin’ Food Court
  • Eat & Go Istanbul
  • Euro Cafe
  • Flying Tacos
  • JikJi Cafe
  • McDonald’s
  • Soho Bites
  • Soy & Sake
  • Starbucks Evening
  • Taste NY
  • The LOCAL
  • Uptown Market
  • Wok & Roll
  • Wurst Sausages

Services at Austrian Airlines JFK Terminal

Austrian Airlines John F Kennedy International Airport Terminal hosts world-class amenities and services to meet the varied demands of travellers. These services assist passengers in improving their airport experience and provide them with a warm welcome prior to boarding the flight.

    • ATMs
    • Bag storage is provided by SmartCarte
    • Charging Station
    • ICE Currency Services
    • Nursing Stations
  • Restrooms
  • Service Animal/Pet Relief Area
  • Welcome Center

Map for Austrian Airlines JFK Terminal

Contact Austrian Airlines JFK Terminal

Customers can also contact Austrian Airlines John F Kennedy International Airport Terminal by telephone as well as via social media accounts. Customer service in Terminal 1 is accessible 24/7 and can assist passengers with managing their journey –

Twitter https://x.com/_austrian
Facebook https://de-de.facebook.com/AustrianAirlines/
Instagram https://www.instagram.com/austrianairlines/
Phone Number 1-800-843-0002

FAQs

Which terminal does Austrian Airlines use at JFK Airport?
Austrian Airlines operates from Terminal 1 at JFK International Airport, handling both departures and arrivals. The terminal offers last-minute services such as check-in, flight changes, cancellations, and the option to upgrade service classes.

Where do Austrian Airlines flights arrive at JFK?
Austrian Airlines flights arrive at Terminal 1 at John F. Kennedy International Airport.

How can I locate the Austrian Airlines terminal at JFK?
Go to Terminal 1 and follow the signs for Austrian Airlines. This terminal handles all inquiries about flights and other travel-related services for the airline.

What facilities and services are available at Austrian Airlines’ terminal at JFK?
Terminal 1 at JFK provides a range of amenities, such as free WiFi, lost and found assistance, pet relief areas, children’s playgrounds, ATMs, currency exchange counters, and parking.