Air Europa MAD Terminal

Air Europa’s MAD Terminal is dedicated to providing exceptional customer service, offering passengers access to top-notch amenities at no extra cost. The airline also enhances passenger experience by offering flexible last-minute services at the airport.

Here’s a guide to the services and amenities available at Adolfo Suárez Madrid–Barajas Airport Terminal T1, the main hub for Air Europa, along with essential contacts to ensure a smooth boarding process.

Air Europa MAD Terminal Adolfo Suárez Madrid–Barajas Airport

Which Terminal Does Air Europa Use at MAD International Airport?

Air Europa operates out of Terminal 4 at Adolfo Suárez Madrid–Barajas Airport. This terminal features a large shopping mall for essentials and souvenirs, free WiFi for connectivity, and numerous lounges offering spa treatments and showers. Terminal 4 is well-connected via subway, AirTran MAD, and the Airporter Express Bus from the city center. Taxis are also available at the Exit Hall, with a 45-minute ride to downtown Madrid. It is advisable to arrive 3-4 hours before your flight to avoid any last-minute issues.

Air Europa MAD Terminal Departure

At Terminal 4, Air Europa provides modern facilities to enhance passenger comfort. For check-in or special requests such as wheelchair assistance, pet travel, or unaccompanied minors, arrive 3 hours before departure. Those with e-boarding passes should proceed directly to the baggage counter for bag weighing and tag issuance. After receiving your baggage tags, head to security, where multiple counters and trained staff will expedite the process. The terminal offers a variety of fashion boutiques, duty-free stores, and free WiFi. Multilingual staff are available to assist with any special needs. Ensure you arrive at the boarding gate at least 45 minutes before departure.

Air Europa MAD Terminal Arrival

Air Europa flights arrive at Terminal 4, equipped to handle international travel efficiently. Upon arrival, proceed through immigration with your passport and other travel documents. Automated Passport Control (APC) kiosks are available for eligible passengers for faster processing. After immigration, collect your luggage from the baggage carousel, guided by LED monitors showing flight details. Proceed to customs with your completed Customs Declaration Form. In the Arrival Hall, you’ll find currency exchange, ATMs, car rental services, taxis, rideshares, and a 24/7 customer support desk.

Lost and Found Service at Air Europa MAD Terminal

For lost items or delayed baggage, contact the airline immediately upon arrival at the Arrival Hall. The airline staff will provide updates or take your contact details if the item is found. If your baggage does not arrive, report to the Air Europa Lost and Found office with the following information:

– E-ticket number or booking PNR
– Copy of boarding pass and baggage tag
– Passport number
– Description of baggage

If you left the airport, report the issue online within 21 days of arrival. You’ll receive a confirmation email and a Property Irregularity Report (PIR). For damaged baggage, report the issue at the airport and complete the PIR before leaving. If you’ve already departed, report online within 7 days.

Flight Delays at Air Europa MAD Terminal

For flight delays of 2 hours or more, passengers are entitled to the Right to Care, including:

– Free accommodation for overnight delays
– Airport transfer
– Access to internet, fax, email, and 2 international phone calls
– Meals and refreshments

For delays of 5 hours or more, passengers can request a refund and compensation. All concerns regarding delays or denied boarding due to airline control should be addressed at the Air Europa counter in Terminal 4.

Services and Amenities at Air Europa MAD Terminal

Adolfo Suárez Madrid–Barajas Airport’s Terminal 4 offers a range of services and amenities:

– ATM
– Bag storage by SmartCarte
– Charging stations
– ICE currency services
– Nursing stations
– Restrooms and family restrooms
– Service animal/pet relief area
– Welcome Center

Air Europa’s MAD Terminal aims to provide a seamless travel experience with flexible last-minute services and 24/7 customer support for a hassle-free journey.

Location of MAD Terminal Adolfo Suárez Madrid–Barajas Airport

FAQs